FOLLOW OUR INSTAGRAM FEED

CONTACT

@COME2BORNEO

info@come2borneo.com

(+62)813 4174 6311

Jl.Keramat Gg. Rahmat

Rt.11/04 No. 12 Kumai Hillr

 

 

 

  • new-instagram-logo-png-transparent-800x7
  • Facebook Social Icon
  • YouTube Social  Icon

TERMS AND CONDITIONS

1.GENERAL INFORMATION
These terms of conditions apply only to customers who use the services of PT Asiable Indonesia 
(License Number: 57/IZN/VI/2012/007) and all departments which are part of PT Asiable Indonesia. In these conditions, the company who provides the services will be defined as “Come2Borneo”. The side who uses the services of Come2Borneo will be defined as “the guest”.  “The tour” will be used as definition for all the tours Come2Borneo delivers to the guests. 


The terms of conditions take effect after the customer has fulfilled its financial requirements. The customer can also find the terms of conditions in the invoice.

 

 

 



2. PAYMENT SCHEMES
2.1 Deposit
Individual program
A deposit is required to confirm all reservations for the guests. After the client has confirmed to Come2Borneo what tour the client satisfied, Come2Borneo will sent a specified invoice with a deposit request. The deposit has to be fulfilled within 7 days counting from the day that the invoice was send.
The final payment has to be made maximum 31 days before the trip started, or earlier if specified in the invoice.
A delay in paying the final payment can result into the cancelation of the trip or extra charges.

Come2Borneo will make a tour that is unique for the guests. After the guests received all the information and prices of the tour, Come2Borneo needs a deposit to confirm all the reservations. The deposit has to be paid within 7 days counting from the day the invoice is sent to the customer

The amount of deposit that Come2Borneo needs from the customer, can be different. It depends on the tour and all the services that comes with it.  When the price of a tour is below €500,- the whole price will be used as a deposit. This deposit has to be paid 7 days counting from the day that a reservation is made. All payment for plane tickets have to be fully paid before they are issued.


2.2 Prices
The guests has to consider that prices of the plane tickets are subject to change without prior notice before booking and issuance.

All prices are exclusive of insurance, extra luggage, visa and vaccination costs, personnel costs (laundry, telephone, drinks, room service, tips, etc.) and other costs that are declared as exclusive in the tour description.

The tour prices are subject to change at any moment and without warning to the customers, unless the tour has already been confirmed by Come2Borneo to the guest. The reason for this price change has to be related to a change in transport costs, fuel prices, taxes and exchange rates.


 

 

3. CANCELLATIONS
3.1 Cancellation by the guests

Come2Borneo advises its guest to take a travel insurance including cancellation insurance.

3.1.1 Cancellation and reimbursement 
Every request to cancel a service has to be announced by letter, email or fax. The reimbursement will be calculated from the moment Come2Borneo receives the announcement (the customer can send the cancellation again, when there is no response from Come2Borneo within 24 hours). Every reimbursement will be processed within 30 days after Come2Borneo received the cancellation.

Some of suppliers of Come2Borneo can take up to 3 months to reimburse the payment, depending on the service that the client is cancelling.

3.1.2 Cancellations tours 
In case of tour cancellation is made before departure, cancellation fee will be charged:

  • When the customer cancels the tour 60 days (or more) before departure, the customer will receive a fine of €100/person,- plus the cancellation costs for every service that was bought/reserved.

  • When the customer cancels the tour between 31-59 days before departure, the customer will receive a fine of €150/person,- plus the cancellation costs for every service that was bought/reserved.

  • When the customer cancels the tour in less than 31 days, the customer has to pay the price for the whole services (100%). 


These penalties are only for the individual reservations. When customers reserved a group tour, they should contact their travel agent or dive centre organizer.

 

3.1.3 Cancellations submarine, cruises and dive centres
In case of tour cancellation is made before departure, cancellation fee will be charged:

  • When the customer cancels the tour 90 days (or more) before departure, the guest will receive a fine of €200,- plus a fine for the airline companies, boat and other reserved services. 

  • When the customer cancels the tour in less than 90 days, the guests has to pay 100% of the price for every service. 


These penalties are only for the individual reservations. When guests reserved a group tour, they should contact their travel agent or dive centre organizer.

It is possible that the whole tour or some activities should be cancelled because there is a delay in the payment of the deposit or the whole payment. If this is the problem, all the extra costs will also be charged to the customer.

3.2 Cancellation by Come2Borneo

Come2Borneo will contact the customer as soon as possible, if there is a modification or difference in the tour the guests reserved. These modifications or differences can be made after the agreement is concluded, if the consideration for the modification or differences is not made in bad faith. The tour cannot be modified or changed when it changes the overall image of the tour.  These terms do not apply for the ticket service of Come2Borneo.

If the costumer does not except these modifications, Come2Borneo will offer the guest another tour of the same value (if possible). When the guests chooses to take a tour of a lower value, Come2Borneo will pay the difference back to the customer. When the customer chooses to take a tour of a higher value, the customer will pay the difference to Come2Borneo. When the guest is not willing to choose another tour, the tour will be cancelled and the guest receives his deposit or full payment back.

Come2Borneo can cancel the tour 4 weeks before the tour starts, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. Come2Indonesia is not responsible for any damage the customer receives due to the cancellation of the tour, like: visa, vaccinations, travel insurance or non-refundable flights.

 

 



4. PROBLEM DURING THE TRIP
If the guest is not satisfied with the tour, he should immediately contact the tour guide or someone who is reasonably linked to the organisation tour. When the guest is still not satisfied at the end of the tour, the customer should send a letter of declaration with the problems he experienced during the tour. The guest can email us to info@come2borneo.com Please, contact us within 30 days after the tour ended.

If the tour was not performed according to the agreement due to something caused by the guest, Come2Borneo is forced to help and assist the customer in a reasonable level. All the costs of the assistance from Come2Borneo will be charged to the guest.

The guest is forced to solve the problem by itself in a reasonable way. Further the guest shall make reasonable effort to prevent that the damage caused by the client will not get bigger. If the guest does not satisfy his duties, Come2Borneo will recover the costs of further damage to the guest.

 

 


5. LIABABILITY 
Come2Borneo is liable for the reasonably similarity of tours on the website in reality, comparing to the expectation of the guest. Come2Borneo is also liable for the control of the external services which are part of the tour.

 

 

 


6. EXEMPTIONS
Come2Borneo will not be liable for any damage if the tour is hindered due to circumstances which could reasonably have been foreseen.

 

The tour can be cancelled due to this reasons:

  • Come2Borneo is not liable for any defects from external parties which are part of the trip.

  • Come2Borneo is not liable for any defects from external parties which are not part of the trip.

  • Come2Borneo is not liable for: loses of personal property, fraud, deceptions, death or personal injury or other damage that is not directly blamed to Come2Borneo or covered by travel insurance. 



Important: 
As a booking agent for flights, hotels and other related services, Come2Borneo.com always depend on the suppliers' term and condition. Incase of flight delay or cancelation or force majeur, Come2Borneo will help to adjust the trip and minimise the extra charge, however all extra charges has to be bear by the guests.